How does customer service work at AdOpt?

AdOpt support is remote and available for all plans via chat and ticket. You can initiate support through chat or ticket within the AdOpt platform. Follow-up on tickets is done via email.

You can open a ticket within the platform by clicking on your username on the top right and choosing the option "Open Ticket" (as shown in the screenshot below), or directly via email by sending a message to: [email protected].

For customers on Business and Enterprise plans, you have access to your account manager with direct support via email, receiving priority over tickets.

For Unlimited or Customized Plans (plans above Enterprise), we follow a "follow the sun" policy, with team members in different time zones (GMT-3; GMT+1; and GMT+7).

• Starter: SLA of up to 36 hours
• Business: SLA of up to 16 hours
• Enterprise: SLA of up to 4 hours
• Unlimited: SLA of up to 4 hours, with the possibility of "follow the sun" support.