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Tag installed, but AdOpt doesn't recognize it. What can I do?

Tag installed, but AdOpt doesn't recognize it. What can I do?

Written by AdOpt

Updated

Some environments like WordPress have this behavior for the AdOpt tag, where many times the tag has already been installed correctly in the html () of the site, but it still shows up as offline until all the configuration steps have been completed.

If this is your case:

  1. Finish the Disclaimer Setup for all configuration steps normally:

    1. Style;

    2. Documents;

    3. Requests Page;

    4. Installation;

    5. Tag Scanner.

  2. Refresh your browser, clearing its cache (CTRL+SHIFT+R)

  3. Access your Disclaimer "Installation" step and click on Check Installation:

If the problem continues or the Cookie Banner is not displayed on the site, please send us your issue, and we will investigate the problem further.

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Phone: +1 (407) 768-3792

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